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Request a refund

Complete this form if a rate payer (or Solicitor acting on behalf of a client) would like us to refund a credit balance against a property.

Property details
Ratepayer details

If this request is being completed by a solicitor acting on behalf of a client, please complete below.

Solicitor details
Original payment details

We will only refund into the bank account the payment/s were made from, unless the refund is to a Law Firm Trustee Bank Account or payment was by Credit Card

Bank account details

Please Note: Refunds will be processed during our next payment run. This may take up to ten (10) working days to be processed.

I confirm that I am a ratepayer in respect of the above property, or that I am authorised on behalf of the ratepayer(s) to make this request.


I agree to the Terms and Conditions


We would like to use your contact details to inform you of Bay of Plenty Regional Council activities and services that may affect you. If you do not want your contact details to be used by us for this purpose, please contact us using the rates general query form or call 0800 BOP RATES (0800 267 728). We will not use your contact details for general marketing purposes.

See our privacy statement (which is available in hardcopy on request) to understand how we collect, use, protect and share your information. Please contact us if you do not agree with our privacy statement.

If you have any further queries please contact us or call 0800 BOP RATES (0800 267 728).