Signing up to pay your rates by direct debit
Direct debits mean you can pay your rates the secure and easy way. A direct debit arrangement also means that you can spread the cost across the whole of the rating year until June 2023, rather than needing to pay in full by 20 October. Simply follow the three easy steps to set up a direct debit.
Set up a direct debit
Setting up a direct debit online is both simple and quick.
Please click the button below to fill out the online Direct Debit Authorisation Form. The link will take you to a property search, which will help you to automatically fill out information about your property.
You will also need to have your bank account details to hand and be comfortable with agreeing to the Direct Debit Authority terms and conditions.
Sign up to pay by direct debit
If you do not have sole authority or would prefer to complete a hardcopy Direct Debit Authorisation Form please download and complete the paper version of this form and return it to us using the details on the form.
You can find out your rates for 2022-2023 using our rating information database.
Properties not showing in search results
If your property does not appear in the search results, it may be that your property details are recorded differently in our systems, than what you are used to using. For example 4-10 Smith Street, rather than 10/4 Smith Street. If you know it, your property’s valuation number will return the most accurate search results.
Please download and complete the paper version of this form and return it to us using the details on the form.
Still have questions? Visit our rates information hub.
Important direct debit information
- A direct debit arrangement means payments will be calculated to be spread across the rates year, rather than having to be paid in full by 20 October 2022. It also means that you won’t get charged a late payment penalty.
- If you are currently paying your rates by a direct debit you will need to set up a new direct debit for the Regional Council portion of the rates.
- Within the direct debit set-up, there is a wide range of frequency options and timings of instalments, including weekly or fortnightly on a Tuesday or Thursday, or monthly (on the 20th), or annually.
- This is handy for budgeting and means you don’t have to worry about remembering to make a payment.
Common direct debit questions
Direct debit means you can pay your rates invoice in regular instalments (weekly, fortnightly, monthly or annually), spread over the rates year. This is handy for budgeting and means you don’t have to worry about remembering to make a payment. It also means that you won’t get charged a penalty on any amount that is still owing after the due date for the current rates year.
A key benefit is it means that you won’t get charged a penalty on any amount that is still owing after the due date for the current rates year.
Once you sign up, we’ll take the agreed regular payments from your bank account. If the payment amount changes, we’ll always let you know before taking the funds from your account. You can cancel the direct debit at any time by contacting us.
An automatic payment is a regular payment that is set up and controlled by the customer, whereas a direct debit is a payment plan that has been agreed between the customer and Bay of Plenty Regional Council.
Automatic payments are typically set up via online banking, and you’ll need to manually change the payment amount yourself from year to year. Direct debits are different from automatic payments as they are set up with your bank by Bay of Plenty Regional Council after you have agreed to the payment plan. Council adjusts the payment for you each year, and notifies you at least 10 working days before the amount changes.
It’s important to note that when paying your rates by automatic payment, you must pay the full amount by the due date stated on your invoice to avoid penalties.
Your city or district council may be in touch about changes to your direct debit for the rates year 1 July 2022 to 30 June 2023.
You’ll need to set up a separate direct debit with Bay of Plenty Regional Council to pay your regional council rates for the rates year 1 July 2022 to 30 June 2023. You will need to do this even if you currently pay your city/district council and regional council combined rate by direct debit.
Direct debit authorisations for rates payments are a legal contract between you, your bank and the council. Because your existing agreement was set up with your city/district council and not us, this unfortunately means we do not have legal permission to withdraw your rates from your bank account until a new direct debit is set up through us.
To change your existing direct debit you can fill in and submit a new online direct debit form or downloadable direct debit form. As a result of completing and submitting the form, the new instructions will overwrite your current direct debit set up.
To suspend your direct debit complete the online form
To cancel your direct debit complete the online form