Last updated: April 2021

We remain committed to serving our community at this challenging time and recognise the critical role we play in keeping our communities safe and helping everyone in our rohe to manage and recover from the impacts of COVID-19.

At Alert Level 1 we will continue to support regional pandemic response efforts through our Civil Defence and Emergency Management work. We’re also delivering all of our essential and business-as-usual services in accordance with ‘safe-normal’ protocols, including a continued focus on good hygiene practices and encouraging contact tracing.

Contacting us

Our reception areas are open 8.30am-5pm weekdays, with physical distancing and hygiene practices in place. We also offer a number of contact-free ways for people to connect with us, including by phone, email or via our website. Contact our customer service team via our web form or by calling 0800 884 880.

Council meetings

Please see our Committees pages for location details and public access arrangements for each particular meeting.

Public transport

See our Bay Bus website for the latest user guidelines and updates on public bus routes and timetables. All buses are currently running to usual timetables.

In line with government guidelines, wearing a mask is required when using public transport.

Please also:

  • Stay home and avoid using public transport if you are displaying symptoms of COVID-19, awaiting a test, or if you need to self-isolate.
  • Maintain good hygiene – wash your hands often, sneeze or cough into your elbow.
  • If you can, try to take public transport at off-peak times.

Regional parks

Te Rae o Pāpāmoa/ Pāpāmoa Hills Regional Park and Onekawa Te Mawhai Regional Park remain open to the public.

Please continue to enjoy these parks, but:

  • Stay home if you are displaying symptoms of COVID-19, awaiting a test, or if you need to self-isolate.
  • Keep your distance from others (ideally 2m) and give way on narrow tracks
  • Practice good hygiene such as avoiding contact with high-touch areas and washing your hands before and after your visit.

Where to go for COVID-19 information

The Unite against COVID-19 website provides everything you need to know about COVID-19 in one place. Learn the simple steps you can take to unite against the virus and slow its spread. Find out the latest updates, what the COVID-19 alert levels mean and what help is available at

Regional recovery

We’re working together with iwi, city and district council, economic development agency, business, industry and central government leaders to help the Bay of Plenty region to recover from the impacts of COVID-19 and ensure that no-one is left behind.

See our Regional Recovery web page for details and follow the page to receive updates as this work progresses.