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Pollution Prevention and Compliance

Bay of Plenty Regional Council has a responsibility under the Resource Management Act to control the discharge (or disposal) of solids, liquids or gases to the environment. This is done through policies and rules in regional plans, and by considering applications for resource consent to dispose of waste.


The Pollution Hotline is a 24/7 service set up to receive calls regarding pollution related incidents relating to discharges to the land, water and air in the Bay of Plenty region. It is always best to contact the Pollution Hotline at the time the pollution related incident is occurring and it is very helpful to be as descriptive as possible. For example, including a clear description of the time, date, location and details of the incident. All customer details are treated as strictly confidential.

Your local Council deals with discharges to stormwater networks, failures of reticulated sewerage systems and rubbish dumping outside of watercourses. 

If you are calling about whether a waterway is safe to swim in please visit

For more information on the health impacts and symptoms from accidentally coming into contact with contaminated water, land or air please visit the Toi Te Ora (Bay of Plenty District Health Board) Public Health Service or phone 0800 221 555.

For other pollution or compliance queries please visit our Frequently Asked Questions (FAQs) section or phone Regional Council on 0800 884 880. 

Air Pollution

Consent Compliance

Contaminated Sites

Hail Register

Oil Spill Response

Pollution Prevention

Waste And Recycling

Water Pollution